Delivery Policy

Shipping Policy

Shipping Timeframe

Orders are dispatched within 1-3 business days (Monday - Friday) after order confirmation. All packages come with a tracking number. If you require expedited shipping, you can select this option during checkout.

Delivery Times

Domestic (Japan)

Shipping Method: Free Shipping
Delivery Time: 2-5 business days

Shipping Carriers Used

・Yamato Transport (Kuroneko Yamato)
・Sagawa Express
・Japan Post (Yu-Pack)

Tracking Your Order

You can track your order on our "Track Your Order" page. Please enter your tracking number or order number.

Important Notes

・Delivery times are estimates only. They may vary due to carrier delays, bad weather, peak seasons, etc.
・Business days do not include weekends or public holidays.
・We will process your order for shipping as quickly as possible after confirmation.
・Deliveries to remote islands and certain areas may take an additional 1-2 days.

Customer Service

If you have any questions or concerns, please feel free to contact us.
📧 info@emi-sakura.com